T-Mobile Fiber: Gigaspire

Very bad experience with this app. Got the T-Mobile fiber about 5 days back and this app never work. Even with the technician this wouldn’t work and he set up my ssid by calling someone. The customer care don’t know about this app.

App never works. Always get a popup telling you to either update the app or contact customer service. Neither of which solve the issue.

Everyday I get a notice about “new device” on my network but they’re not new, same equipment. Also the time limits are difficult to set up and are a hour off (10pm is really 9pm etc) app crashes a lot and takes a long time to load.

This app barely works! If you want an app to control the WiFi, especially for your kids, use Fing.

After being on T-Fiber for 3 months I have to say it sucks. Open the account & all my info is there but one thing: an ability to pay on this app or on the T-Life app. I had to call 3 months in a row to pay. They couldn’t find my account though it’s all on the T-Fiber app. I lost my service because the live support can’t find my account. I gave them all of my info. Now I’m out of service & will be going to another service provider. It’s not having the money to pay but not being able to pay. T-Mobile charges a lot but the quality sucks. Bye

Constantly says it can’t connect and when it does, most of my devices don’t show up. Devices that have been on my network keep showing up as new devices. The Lumos app worked fine. This one is trash.

Poor quality!!!!

Wonderful service

I have had this service for four months and have not had a complete month without interruptions. The longest interruption lasted over night. The shortest lasted three to four hours. Fiber is supposed to be a more reliable source. Still have away to go. As I am writing this it just went down. What the hell!

Update: I appreciate the response from TMobile Fiber. Although your app still does not give an option, or button for parental control under time limit as you stated… Your app description claims to offer parental controls, but this is not accurate. Setting a time limit for a device is not considered parental controls. Gigaspire’s main website indicates that routers have the capability to restrict website access to specific sites; however, your app has removed this feature. You do not provide a method for families to safeguard their household from unwanted web access. It is unreasonable to expect users to utilize a separate app/service or third-party device to set these restrictions when the router is already equipped with this functionality. This lack of access is highly disappointing, especially considering the high-quality and reliable nature of TMobile’s fiber internet service.