Xfinity Prepaid

The app and website are always down/broken. There is literally no way to refill the prepaid service

Half the stuff in the app doesn’t function at all. No outage map, no device status, no remember me, I gave up before going any further since I highly doubt it’s going to get better. F U Xfinity.

What’s the point in having this app available for download if it doesn’t work. All I get is a white screen after signing in. This is a complete mess and waste for f money because I can’t activate my modem

The app is trash always crashing, or just won’t load.

App Store should just remove this, it does not work and has not work in a very very long time. Save your time and frustration and pay your bill online.

Why even have an app if it doesn’t function at all. Did they abandon it? All these 1 star reviews and it’s still garbage. All I’ve gotten are error messages since day one.

Now, I will say in the beginning when I first purchased the prepaid Internet service the app worked very well. I had no issues logging on and I was able to opt into the auto pay enrollment with no problem. Fast forward to now, the app has become very glitchy, it did not recognize my password even though I verified that I was entering it correctly. After resetting my password I attempted to go to my dashboard and instead received a “something went wrong” error message. I wasn’t able to access anything on my account or profile. Comcast is a very big company that is making a lot of money, they should not be having these types of issues with their prepaid app.

App doesn’t work TRASH!!!!!!!!!!!!!!!!

The app is definitely no longer working so in case anyone needs to pay their bill they can log into the xfinity website for the prepaid option and pay that way. I was freaking out until I found that option. My internet still works just fine. Never had any problems in 3 years except for the horrible app but internet has always worked well. It’s only me and my son so I imagine with a bigger family it may not be suitable for your needs.

I used to have this app with no problems now i cant see anything in my account. I cant see how many days i have and it always say whoops its a problem on your end. Yall need to fix it asap!!