eVoice – Business Phone Number

eVoice – Business Phone Number

By J2 Web Services, Inc.

  • Category: Business
  • Release Date: 2013-11-23
  • Current Version: 5.3.0
  • Adult Rating: 4+
  • File Size: 199.95 MB
  • Developer: J2 Web Services, Inc.
  • Compatibility: Requires iOS 12.2 or later.
Score: 3.65175
3.65175
From 514 Ratings
Free On itunes

Description

eVoice provides a simple, reliable virtual phone system that brings your entire business communication together in one app. Equip your team with multiple local or toll-free phone numbers and create multiple extensions, all managed from any smartphone or tablet. Are you an entrepreneur, freelancer, or consultant seeking to professionalize your communications and streamline your business operations? The eVoice app transforms your existing device into a powerful mobile business line, allowing you to manage client interactions, stay connected with colleagues, and scale your business with ease. With eVoice, you can start making and receiving calls from your new business number in minutes, with no complicated setup or additional hardware required. It’s a reliable communications solution that runs seamlessly on your existing devices, so your business is always with you, wherever you are. EVOICE FEATURES: Connecting Your Business to Every Opportunity - Your Business, In Your Pocket: Put complete control of your business communications at your fingertips. Our plans let you harness multiple numbers and extensions for your whole team, who can access the app anytime, anywhere. - Customizable Caller Settings: Take your business on the go with flexible call settings that can reroute your calls directly to the app anytime, anywhere. - Organized Voicemail Management: Get all business voicemails sent directly to the app with full text transcription. You can quickly scan messages on the go while keeping your work and personal communications distinct. - Call Handle with Ease: Instantly decide where calls go: send them to voicemail, forward them to any external number, or select your custom schedules that automatically route calls based on your business hours. Local, Vanity and Toll-Free Phone Numbers - Create localized, vanity, and toll-free phone numbers that fit your business. - Export your existing phone number for a smooth transition - Set up any new numbers to scale your business with ease. No Cellular Data Needed - VoIP technology lets you make and receive calls and texts no matter where you are. - Say goodbye to cellular data expenses with eVoice’s WiFi calls - Seamlessly send and receive text messages using your eVoice business number with the Elite Plus plan. Boost Productivity - Access Phone Contacts: Easily call and text your existing phone contacts directly from within the eVoice app. - One Address Book for Your Whole Team: Import and share contacts across all users and extensions to give your team seamless visibility and a single source of truth. - Track the Full Journey of Every Call: Review call logs to see at a glance whether a call was answered by a specific user, forwarded to an external number, or sent to voicemail, so you always know the outcome. All plans have a 30-day Money Back Guarantee if you are not satisfied with our services. Elite Monthly: $14 Yearly: $144 Elite Plus Monthly: $21 Yearly: $228 Please note that some features may require additional services. NEED SUPPORT? We’re here to help at https://evoice.zendesk.com/ or tap Settings -> Help Center from within the app. Your cellular provider may prohibit or restrict VoIP (Voice over Internet Protocol) on their network. It’s your responsibility to check with your cellular provider about their VoIP functionality, and any additional charges it may incur. eVoice is not responsible for any additional cellular charges that may occur as a result of using the eVoice service. The eVoice app cannot be used for emergency calls (911). Users who send SMS/MMS to U.S. numbers must complete a registration process after purchase, as required by U.S. mobile carriers. Business messages sent from unregistered numbers may be subject to non-delivery by mobile carriers. eVoice does not provide refunds or credits due to issues with messaging from unregistered numbers. Please visit https://try.evoice.com/10dlc-faq/. Privacy Policy: https://www.evoice.com/privacy/

Screenshots

Reviews

  • Customer of 9 years…

    1
    By BrittanyReneeSal
    We have been a loyal eVoice user for many years and ever since the app’s “upgrade” - it has been a total NIGHTMARE! A new issue EVERY single week. For example, Incoming calls ring once and go straight to voicemail, recorded calls and voicemails missing, and most commonly often, incoming calls are not coming through at all, and this is after we have done test calls to make sure everything is working correctly, then all of a sudden, the calls just stops. They decided to add this feature called “call scheduling” and now when you create a phone line and login to the number for the first time, any incoming calls go straight to the voicemail unless you manually update the setting to receive calls. Why would I set up an active line as an admin for a user just for them to not receive calls immediately upon logging into the app? Makes zero sense. If I want calls to be forwarded to voicemail then I will change that myself! & the configuration landing page for users logging in for a new line, it’s is so ridiculous. It gives users the option of “route calls to app or default schedule, a new number or voicemail” and if you don’t click “don’t show this message again” it will keep popping up. I believe this is causing major conflicts within the system from how the admin sets it up to route to the users phone vs “mobile app” but even if the settings are all set up, the service seems to stop working eventually. Before it was so simple, an admin sets up the line and predetermined the settings for the user, the user logged in, approved microphone settings and notifications and then the user was taken directly to the dial pad and could immediately start making calls and receiving calls. Also, If you click on the voicemail messages in the app, it immediately starts calling the user back, you have to press this tiny “i” button to listen to the message and you risk calling someone back if you don’t hit it correctly. I have submitted several complaints and even spoke to someone higher up that was in communication with the app developers to provide feedback. They informed me they were not aware the outbound calls were not being recorded from the app until AFTER the upgrade and never even sent out a notification to let users know of this change. They told me they were working on changing that back to where all outbound/inbound calls on a recorded line were captured from within the mobile app. It’s been 2 months and no change. The workaround you have to go through to their website and use “click to call” to “initiate” the call from the web, which then triggers the call to the app and the user answers and then they are connected to the number they are dialing. super counterproductive and leaves so much room for human error. Our business relies on this feature for so many of our clients and I have no trust in the system anymore. I sadly have started to schedule meetings with other VOIP phone systems and will be taking our business elsewhere. I can’t even get through to customer service anymore, and when I do, they seem just as lost or usually end up telling our contractors to take their phone into their carrier because “it’s a phone carrier issue, not the app.” Yet we haven’t had these kinds of issues in 9 years…and all of sudden it’s the phone and now their app. Give me a break & just when I figure out how to resolve a specific issue and feeling confident that moving forward I’ll be able to resolve/give instructions to correct the same issue for other users, it doesn’t work for them. There’s no rhyme or reason for it. So disappointed.

  • DO NOT DO IT

    1
    By shannonb724
    i purchased this service when i took a position that did not offer me a business phone. i needed a separate number from my personal line. i acquired the account and was issued the number. had hundreds of business cards made and contacted all my accounts with this number. then i realized texts don’t work unless you register with an EIN. i am not a business, but an employee but in any case its free to get an ein number issued through IRS. i did that and applied. still couldn’t text days later. waiting on hold for cumulative hours, no response to emails to find out why i can’t text. texts are vital to my job. on top of it, outgoing calls stopped working for like a day. i tried to call and trouble shoot and they cited the hurricane in jamaica as the potential cause of their nationwide outages. how is that even possible? i immediately canceled. this is a joke of a service. this cost me so many hours of work as i need to have new business cards made an update all my accounts. i ended up adding a second number for free to my verizon account. save yourself the headache! please!

  • Was better before update

    3
    By philagree
    This product was better before the update. It use to give our business name and number as the caller id but it no longer does this and many clients will no longer answer our calls; very inconvenient. They said they were working on it a month ago, but no change…

  • Totally changed for the worst

    3
    By KrazedOverUpdates
    The updated app is not effective at all. It took away having all my numbers available at one time away. It allowed me to chose right from the app what number I’d like to use. Now I have to log out and long in each line. Please go back to the old system. Thanks.

  • Maintenance

    1
    By Ski-Luv
    Says I need 6 to 10 special characters and when I put them in, it is still red?!? Fix your garbage bruh!!!!

  • Update Produced Issues

    3
    By demarcuscountryman
    It seems like this new update has made the system more difficult to schedule people. The app also calls you even if you aren’t on the schedule. My team has been having issues with calls dropping, answering but it hanging up automatically, etc. It was great before but it’s starting to go downhill but I think it’s because of the update.

  • Do Not Do iPhone Update

    1
    By tarchaga
    Nothing but issues since last update. Spent 6 hours trying to get app to work only for rep to refer me to apple to figure it out.

  • Worst Update

    1
    By lauri64
    We have three numbers that we ported into eVoice after ridiculous rate increase after increase from AT&T. We didn’t need a lot and it was great for our purposes. They updated their app recently and I can’t understand how they think this improves their service. Used to be one login, all calls in one place and drop down to check all messages per extension. Now they want you to log in to EACH number separately and then per extension. So I now need to login 8 times!! This includes the number they gave us as our account phone number. How does this make any sense? At all? Called customer service and they were useless. Asked to speak to a manager as I could not understand the rep I was talking to or get her to directly answer a question. It all seemed very scripted. I was to receive a return call. Still waiting a week later. After 10 years, looking for a new service.

  • Caller ID

    1
    By NutritionECW
    They updated the app and eliminated many useful setting option without warning nor listing that in the new features. One key missing setting is the outbound caller ID. The account has it set up,but the app does not use it unless it is set app from the app itself, like in the old version. This is a key feature for businesses. Very frustrating.

  • Constant issues

    2
    By JJ1989JJ1989
    Constant issues with quality and consistency.

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