PETLIBRO LITE

This app is truly the worst. Takes forever to set up, notifications don’t work

Like many other consumers who have left dissatisfied reviews, we share the same sentiment. All we did was update our WiFi credentials, and suddenly there’s a new app that won’t recognize our PLAF203. We've had ongoing issues with it since we purchased it. The "support" team does their best by sending YouTube videos with repetitive step-by-step troubleshooting instructions, but none of it has worked. After spending an entire day on this, we’ve reached the end of our patience and are now forced to await a “supervisor” escalation, which promises contact in 3-5 days.…

This app overrides the “rotation lock” at the system level, and automatically switches to landscape mode when my phone is anything but perfectly vertical. This is terrible behavior. Please remove it.

These software to actually use the feeder is a nightmare. Im not sure if it needs a firmware update, but it’s as if updates between the application never get communicated to the feeder. Will be looking for other feeders in the meantime.

It was working fine until June 2025 when the feeder suddenly disconnected itself and no longer connects to the app. Customer service did not reply or solve the problem. Bad company.

Why does it drop off of the wifi every time I travel? It causes unnecessary anxiety. need to be able to make sure my cats are fed and that I can monitor them as needed.

All of a sudden, about 2-3 weeks ago, both of my PLAF203 feeders dropped offline and I have not been able to get them to connect to the App ever since. I need these feeders to monitor my cats and their food while I’m traveling. But, as of now, they are more useful as expensive doorstops. After hours of attempts using different methods of getting the feeders to connect, I’ve come to the conclusion that the problem isn’t with the feeder or the app. The problem lies more with the backend servers which are not allowing the older legacy model feeders to connect to them. There was no warning from the Company that they will no longer support the older models. They seemed to have just simply turned them off. If you are looking for an automatic feeder, I recommend you skip this brand and look into other options.

After 1.5 years the feeder stopped connecting to the WiFi. All reset methods have failed and the company does not respond to requests for help resolving the issue

Had the camera feeder for almost 3 years and when it worked it was great but within the last 3 months it has been disconnecting to the point it won’t connect back at all. We spent all week troubleshooting it to no solution. Also noticed the app hasn’t been updated for over a year which could most be likely the issue as I’m seeing the same reviews over and over again around the same times we’re experiencing our issue. This isn’t a cheap device for it to not work at all. Hopefully to have this fixed asap

For over a year the Petlibro Lite app worked fine with our Petlibro Granary Camera feeder, until about 2 weeks ago. The app no longer recognizes the feeder and can’t connect it via WiFi. Basically making the feeder useless. I would NOT recommend this app and their brand of feeder! Based on the many complaints I’ve seen of others that have the same problem come up recently, it seems this is a widespread problem. Seems to be a shady way for Petlibro to force us to upgrade and purchase their newest model of the Granary feeder.