I have ordered from HCK several times for my granddaughters. I recently ordered the same dress twice. It was a Christmas dress I immediately asked if I could send one of them back. They said holiday dresses weren’t eligible to be returned. I have 2 granddaughters and therefore have 2 dresses I don’t need. I won’t be ordering from here again.
Great customer service
5
By Texas Dad 77
I wasn’t sure about ordering from here after seeing some reviews. But I went ahead and ordered anyway. I ordered a dress that was a pre order. I knew it was a pre order because it explained it in the description. In the description they put all the expected arrival dates and when they planned on shipping the item. I received my dress just as they had claimed on the website without any problems. The only reason I can see why others have left bad reviews is because they didn’t read the descriptions. My daughter loves the dress and I have already ordered again from them!
Love them!
5
By BKennedy-TN
My big girl LOVES grinch so we bought her and little sister matching pajamas. She has begged to match with sister every single night since they arrived!
Still waiting
1
By SRHatmaker
The website promises same day or next day shipping. I placed an order on November 2,2024, and it is as yet unfulfilled. I’ve emailed multiple times and have not received a reply. Very disappointed
I give them zero stars!!!
1
By Disappointed in HCK
I ordered on October 31st and I checked the status of my order and it wasn’t shipped yet (the website says 1-2 business days) so I emailed them 4 times in the last 2 weeks and haven’t received any kind of response. There is no other way to contact them. So I asked on Facebook comments just like someone else did about when I will receive my order and I instantly got a Facebook message from HCK saying it was refunded and the order was canceled. And then I got blocked. Just a warning for anyone ordering from here be aware that you may not receive your order. And you may get blocked for even asking! And you may not get your money!
SHEIN has faster shipping!
1
By BrookeSistrunk
I love the clothes, shoes and deals. However, I would rather pay triple for something than to wonder for weeks if I’ll get my order. I understand things happen, but if I’m getting several emails and texts and social media is popping with deals & advertisements then I feel at least 1 out of 3 of my messages could be responded to. I’ve emailed 3 times and reached out on social media. I love the merch, I really do. It’s so hard to find character clothes and well they have the cutest but I guess we will just go back to Jumping Beans at Kohls. I’m patient and kind, but I’m also not very wealthy so when I order something seasonal .. well I can only order once. Hope my little one gets to dress for the season, who knows?! Geez, and SHEIN really does ship faster. I don’t do lies and I don’t take kindly to being ignored while there’s no delay in taking my money. I guess I better reach out to Better Business Bureau.
One Star
1
By JR1350!
I placed an order weeks ago and haven’t heard anything about when my items would be shipped. I’ve sent three emails asking for an update and have not received a reply. This is my first time ordering from Hill Country Kids Clothing. I will NEVER order from them again. I’m starting to think this “company” just scammed me out of money.
Rude horrible nasty customer service
1
By NoLongerGetsMyBusiness
This company is downright nasty and rude with their communication and customer service
TS Dress
4
By CherylWoodsCross
It is perfect! My granddaughter loves it. Shipping took a long time.
False Advertisement
5
By Aaaaaaaaaaaaa22223333334566
The site claims to have same day/next day shipping but I've been waiting 2 weeks for my items to ship. The app says they have excellent customer service yet I can't seem to find a way to contact anyone regarding my order.
