Index: Business Phone Number

Index: Business Phone Number

By Pinger, Inc.

  • Category: Business
  • Release Date: 2022-08-03
  • Current Version: 1.84
  • Adult Rating: 12+
  • File Size: 107.97 MB
  • Developer: Pinger, Inc.
  • Compatibility: Requires iOS 16.0 or later.
Score: 3.98324
3.98324
From 358 Ratings

Description

Index helps small businesses improve customer communication with powerful tools like instant auto-reply, texting shortcuts, customer notes, and more. GET A DEDICATED BUSINESS PHONE NUMBER Index gives you a local number that you can use alongside your existing business number or as a replacement for it. Your Index Number powers all of your Index communication tools and features. RESPOND TO MISSED BUSINESS CALLS AUTOMATICALLY Turn missed calls into opportunities with Auto-Reply. Index immediately sends a custom, branded text message to keep customer conversations going when you can't pick up the phone. Share hours, important links, and anything else that might help you win new business. HELP CUSTOMERS INSTANTLY WITH TEXTING SHORTCUTS Access shortcuts for interacting with customers right from your text thread using Index’s Texting Toolbar. Create reusable templates for common questions, book appointments, request payment, collect reviews, and more—all with a tap. CAPTURE AND ORGANIZE IMPORTANT CUSTOMER INFORMATION Save important details about your customers easily, and reference them quickly to add a personal touch to every conversation. Organize customers into lists for sharing updates, offers, and more. REACH CUSTOMERS THE WAY THEY PREFER TO BE REACHED 89% of customers prefer texting businesses over any other mode of communication. Index’s suite of simple, text-based features empowers businesses to reach customers on their terms. Index gives you powerful tools to manage your customer interactions with the convenience of text. Download Index today to start your risk-free 7-day trial. Cancel anytime. Note on Subscriptions: Index is a paid service. Subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period (where available) is forfeited when purchasing a subscription. Terms of service: https://www.pinger.com/terms Privacy Policy: https://www.pinger.com/privacy-policy/

Screenshots

Reviews

  • Annoying app

    1
    By Vee8989
    Had sideline then they changed it to index . I’ve had since 2019 never had any real issues until now , I think they need to loosen the settings on the fraud filter , never had a issue until 2 weeks ago in which my account has been blocked 2x . Apparently if you send the same message repeatedly or same messages to multiple numbers they block the account . Well with a business line most responses are going to be repetitive . Now I could understand if was sending same message to hundreds of people but when it’s 6-10 it’s just ridiculous to be flagged . Please send filters back to what they were previously because this is getting ridiculous.
  • This will ruin your business!

    1
    By Bflatt111
    This app goes down regularly which causes you to be unable to send and receive calls and texts! Imagine spending thousands on Google ads for your business only to find the app is not allowing calls and texts to go through! Yea this happened and keeps happening to my business. They keep saying “oh it’s out fraud filters” - I have been in business for ten years! This app has cost my business thousands of dollars! Do not get this - you will be sorry!
  • Disappointed

    1
    By Landvaughn10
    I’m really upset. I have used Index for just over a year. I’ve create a brand and my Index business number is associated with my brand. One time before, my number was being blocked and I couldn’t send or receive messages or phone calls. They fixed it, but in the time it happened, I’m losing business. Then it happened again, lost business. Then I couldn’t send images, then messages were not sent because they were too long. Now, on Christmas…my number is inactive and if you text or call it, it says the number is no longer in service. Sorry, but I’m doing business on Christmas and I can’t get anyone from Index because I am sure they are not working today. Basically it seems like my number has been hacked. As soon as I get this cleared up, I’ll just use my phone carrier and hope I can port this number over.
  • There's no customer service

    1
    By Rob8890
    The company used to be sideline, but changed their name to Index. Now I'm being billed by both. In addition to the $9.99/mo I pay through Sideline, I was just charged a limp sum of $200 for the year by Index without warning. When I reached out twice asking if the Sideline monthly charges would stop, I was told: "Hi. This is Sideline Support. All subscriptions on iOS are handled directly via Apple. This means you need to cancel them on your end, unfortunately, as Apple does not allow us to cancel it on your behalf." But I don't want to cancel - I need to keep the number. Nobody will answer my question, even though a "customer support" person emailed me the same thing without answering my question. When I replied to that email there was no response. Moral of the story: don't ever use this company for a phone number you'll be stuck with.
  • Awful

    1
    By Mikheily
    I was using the Banned in my phone and my account got locked when I opened Index. I’ve been a customer for many years and now they are telling me that they cannot unlock my account to access the numbers of messages and they don’t allow me to use the account anymore this is awful.
  • Stay away, not recommended this company

    1
    By Bad luck with this
    Please stay away from this company, I have a issue since 4 days ago and I’m still waiting for solution, only promise that they will fix it and nothing yet, I’m in the middle of the process to move away to another company because this company don’t offer solutions to their issues
  • Service not working for 3 months not supported

    1
    By BionicSky
    Service not working for 3 months not supported and I have been paying for 3 months service not working
  • Used to be good. Not anymore

    1
    By apt620
    When it was just sideline it worked great. Ever since the merge with index, the whole platform is unreliable. I would definitely NOT recommend. Calls don’t come through. Text will go through hours after being sent, if at all. Their customer service/support is probably the worst I’ve seen out of any app I’ve ever downloaded.
  • No customer service or support

    1
    By Suzyfloo
    This app goes down frequently. This is my second time reviewing this app and I made the mistake of not finding an alternative app to this. I’ve lost client messages (never went thru to me or from me to them) which means lost money for me. I do not recommend This app. There is no phone support only chat bot answers.
  • Service out for days

    2
    By HoopoeBird
    None of my texts are getting through to my clients and it’s been like this for days. They need to fix their outage problem asap or I’m taking my business elsewhere.

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