Facility Issue Reporting

Facility Issue Reporting

By The Church of Jesus Christ of Latter-day Saints

Score: 2.77143
2.77143
From 175 Ratings
Free On itunes

Description

The Facility Issue Reporting (FIR) app provides local leaders of The Church of Jesus Christ of Latter-day Saints with the ability to report and review facility issues electronically. This streamlines the reporting, viewing, and resolution of facility issues.

Screenshots

Reviews

  • Cannot submit using this app

    3
    By Castironnut
    Failure to load data, also cannot see all created

  • Bug makes it impossible to submit an issue

    1
    By Trashfairy
    “Failed to Load Data” is the only message this app can give. Perhaps someone in management decided to block users from submitting tickets. If that is the case then I would prefer an actual message like “unauthorized” instead of an infuriating string of repeated failures that make troubleshooting impossible. This app is completely useless without the ability to submit a ticket.

  • Can’t get issue through

    1
    By Sis SD
    The app will not allow me to put in an “issue type” so I am unable to submit the facility issue. It would be nice to have this bug fixed.

  • New Bishop

    1
    By IDontCareWhatTheNickNameIs
    This app has not worked for me at all. I cannot submit an issue because I don’t have all of the information typed in, but when I try to type in the information, the app does not allow me to type anything. It feels like no one wants to fix the buildings.

  • App can reset if you leave it and return to it

    2
    By autryld
    Works okay if you have all the information at hand. However, the app resets if you leave it to refer to information outside the app. The scenario is that I enter a bunch of details but I need to check the email app for additional details like model number or whatever. When I return to the app, everything I typed is gone. I have to start over again. I’m an STS and I have had this happen a few times. I like the fact that this app is available but it’s unreliable. Update: There does not seem to be a way fora user to edit or cancel an FIR. I believe that the creator of the FIR should be able to edit or cancel an FIR. It could save some emails or phone calls with the FM group.

  • Failure to Load Data Issue

    3
    By Quintusaurus
    I’ve used this app a ton in the past but now I cannot select our building and report an issue due to “Failure to Load Data” and as such I can no longer submit an issue that needs addressing. Can the development team please look into it and post an update or let us know where to reach out for support?

  • Junk

    1
    By GR0927
    App will not take any meaningful information on location. Will no accept correct address or unit number. Salt Lake FM group could not help. Makes this app totally useless!!!

  • Overall Good but Issue Type occasionally won’t sync

    4
    By JimR17
    Overall good, but when the issue type or other required information can not be selected, there is no way to save the report and then try again later. Also - the email system notifies when the work order is created but fails to notify when the job is scheduled for repair or when the repair is claimed to be completed. Thus, local leaders can not inspect to verify the work is done or meet with service providers to make sure the issue is properly described to them and handled appropriately. The a/c in the chapel of our building (Florida) has not worked consistently for months, and once again it is claimed in the app to be fixed but we arrive Sunday morning to a warm chapel 😟

  • Useless Because No Access

    1
    By Glen Danielsen
    I have been Ward Building Cleaning Coordinator and Stake Technology Specialist, but have had no access to the FM Group to get things fixed. It is maddening — even more so because Church app developers do not respond to input, feedback, concerns, problems, and pleas for help. They do not care.

  • App issues

    2
    By Collin_Bierman
    Every time I try logging in It says retry, please solve this issue!

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